BTS’s name may be synonymous with quality, but the official merch for their current album, Butter, is not, according to some fans.
The Weverse Shop, a global fan commerce portal run by HYBE, BTS’ official agency, is in charge of selling official products for artists under Weverse. However, their merchandise has recently been criticised for inadequate quality control.
Many admirers expressed their displeasure on the social media site The Qoo, with one commenting, “This is a straight-up scam”. BTS fans are no exception. Band apparel is one of the most sought-after products for any fan. These things are frequently sold out in a matter of seconds and then resold for up to ten times their original price. For enthusiasts who have waited months to get their hands on the products, the poor quality comes as a shock.
Several admirers received Butter items on October 31, and they were underwhelmed. Several ARMY members expressed their dissatisfaction with the low-quality products, which were all “official” merchandise and offered solely on Weverse.
The Butter cassette is merchandise designed like a cassette based on BTS’ Butter that is available at Weverse Shop. According to reports, the item received differed significantly from the product description and photograph. The contrast was stark, even though there was no caution that it might seem different.
The merchandise consisted of a cassette tape box with the Butter album cover on it and a tape with the track name “Butter” on it. It’s a one-of-a-kind item that can only be found in the Weverse Shop. Fans, on the other hand, pointed out numerous flaws after obtaining the product.
Fans Slam The Merch As Urge Them To Be Treated Like People
The official product image depicted a brilliant yellow tape box with ivory-coloured tape inside; but the real product seemed to be a bland imitation. The tape is intended to have a clear “Butter” logo on it; but the one that was received was blurry and white in colour. It’s clear that the materials utilised to produce the things are of terrible quality.
A buyer said, “It’s like a general merchandiser who takes stock of a company that went bankrupt on the subway and sells it in bundles. The types are also varied and low-quality like a general merchant. I think the company is going bankrupt and is looting inventory. I think the fans who buy this are also bad.”
They added, “With the company, the fans come forward and paint the singer’s name together. Hwasa-ya, even if you sell cheap, even if you don’t refund or exchange, even if you do business, Hogu fans will buy you. The fans are the worst.”
The fact that the items took almost five months to arrive has further frustrated BTS fans. Many people rushed to the social media site Qoo to express their dissatisfaction, claiming they had been duped. According to reports, the merchandise lacked a BTS hologram sticker.
“I literally thought I got a dupe. It didn’t even have a hologram sticker on it,” said a fan. While another expressed, “I’m tired now. How do you treat your fans like this every time? Please take good care of yourself while you are, treat me like a person.”
Some customers claim that they returned the items in July of this year and have yet to receive a refund. A user said, “Lol you don’t even get your refund on time even if you return the merch. I returned mine back in July and it’s still processing.”
Several people called the official items a hoax, pointing out that the reason could be YG Entertainment, who are the main wholesalers. While ARMY will always support BTS, the poor quality of Butter goods may deter BTS fans from purchasing these collectables.
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